Privacy Policy

Plaaspaardebloem

Effective Date: 01 February 2026

1. Introduction

Plaaspaardebloem (“we”, “our”, “us”, “the Property”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website: https://plaaspaardebloem.co.za/

By using our website or services, you agree to this Privacy Policy.

2. What Is Personal Information?

“Personal Information” refers to information that identifies or relates specifically to you, including but not limited to:

• Full name and surname
• Identity or passport number
• Contact details (email, phone number, physical address)
• Banking and payment details
• Booking history
• Demographic information
• Any other information linked to you

3. Legal Framework

This Privacy Policy is governed by:

• The Protection of Personal Information Act (POPIA), 2013
• Applicable South African privacy legislation

4. How We Collect Your Information

We may collect your personal information when you:

• Use our website
• Make a booking via our booking engine
• Submit an enquiry form
• Contact us by email or telephone
• Check in at the property
• Subscribe to marketing communications

Our booking engine and marketing services may be managed by Plaaspaardebloem (Pty) Ltd, and your information may be processed in accordance with this Privacy Policy.

5. How We Use Your Personal Information

We use your personal information to:

• Process bookings and reservations
• Provide accommodation and related services
• Process payments
• Respond to enquiries and customer support requests
• Improve website functionality and user experience
• Send marketing communications (where consent is given)
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

6. Marketing & Newsletters

You may opt in to receive promotional offers, special deals, updates, and newsletters.

You may withdraw your consent at any time by clicking the “unsubscribe” link in our emails or by contacting: admin@plaaspaardebloem.co.za

7. Sharing of Information

We may share your information:

• With service providers assisting with bookings, payments, or hosting
• Where required by law
• To comply with legal obligations or protect our rights

All third parties are required to safeguard your personal information.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission over the internet is completely secure.

9. Cookies

Our website may use cookies to improve functionality, analyse traffic, and enhance user experience.

You may disable cookies in your browser settings, but this may affect website functionality.

10. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw marketing consent

To exercise your rights, contact: admin@plaaspaardebloem.co.za

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil service obligations, comply with legal requirements, resolve disputes, and enforce agreements.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. The latest version will always be available on our website.

13. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you may lodge a complaint with:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

14. Disclaimer

This Privacy Policy does not constitute legal advice. For legal interpretation or advice regarding POPIA or other applicable laws, please consult a qualified legal professional.